Why does the hospitality industry outsource IT services?
Every hotel owner tries their best to avoid getting bad reviews, but sometimes just offering the best facilities is not enough. Nowadays the entire hotel operation depends on technology and evidence shows that outsourced IT providers do it better, whether that is at check-in or ensuring that guests have access to a decent WiFi signal.
We would like to offer you a summary of the benefits and advantages that stem from outsourcing your hotel IT support.
Filling the gaps
Customers in the US are using HRS to fill IT staff shortages caused by Covid-19 and their own recruitment shortcomings. Hotel guests cannot wait for IT vacancies to be filled or new staff to get trained, so hotels are choosing to keep our experts in place to maintain good service levels, and they are loving the service and support that we provide.
We even have a customer who has decided to use our specialist instead of hiring their own IT support because the salary budget was equal to paying HRS to do it for them. They are avoiding the headaches that go with searching for qualified staff by sub-contracting the work to experienced professionals.
Fast recovery
HRS is a global IT company that has been part of the hospitality industry for over thirty years and has dealt with a wide range of issues in hotels. Evidence shows that our specialists can identify and solve problems far quicker than traditional in-house IT staff. This is a huge advantage, particularly in hospitality where IT systems are in use 24/7 and every moment of downtime causes irritation to your guests.
As the Covid 19 pandemic has shown, most hotels do not have the equipment or expertise to cope with large-scale disasters. Specialist IT companies like HRS have the resources and experience you need to help you recover quickly, helping you to protect your brand reputation and your hotel revenue.
IT security
Great skills and excellent equipment provide much better data security; therefore, it is imperative that your IT support team has the expertise and knowledge to protect your systems and data effectively.
HRS know and understand where the threats come from and are far better equipped to deal with them. We will effectively maintain your antivirus software, install the necessary updates, and protect your hotel from threats.
