New practices in hospitality: online learning is now good to go
The coronavirus outbreak has meant that many businesses have struggled to survive, but some could well emerge with new business models and practices. The integration of information technology into services and e-learning has accelerated the shift to digitalization and will inevitably become the normal mode of delivery.
E-learning
Now that traditional classroom teaching has been disrupted, and social distancing is necessity, we must adapt and accept that the learning process has now entered a hybrid model.
As stated by the International Journal of Control and Automation, “E-learning has become the mandatory component of all educational institutions like schools, colleges, and universities, in and around the world due to the pandemic crisis of COVID-19. This deadly situation has flipped out the offline teaching process”. The same could be said about professional education.
The World Economic Forum reports that in response to this demand many online learning platforms now offer free access to their services, including educational technologies and online tutoring firms that specialize in e-learning. We at HRS have our own Academy where clients can learn important skills for working with our systems. The core principle is that clients can learn every time they need it, even after the main offline course has ended; for example, when the laws change or there is a new special offer for the guests, etc. There are multichannel options that provide the student with a seamless learning journey, regardless of whether the client is participating in a product webinar via their web browser, a mobile device, a tablet in their office, or at home.
Better communication and services
HRS has made significant investments in customer communications technology, adding innovative ways for customers to connect through its mobile application and online support portal. It is a one-stop value-added service with leading-edge digital technology and infrastructure. Here, customers can engage with our technical specialists and subject matter experts on any product question or issue.
Here are some of the benefits:
- Live support team operating 24x7x365 days via Helpdesk/Hotline access
- Creation of support ticket via Web or Mobile
- English and Local language support
- Preventative maintenance
- Systems audit
- Disaster recovery
- Dataguard synchronization
- HRS Academy e-learning
- Additional services i.e. installation, upgrades, configurations, customization of reports.
Systems audit in Asia Pacific Region
During the pandemic period HRS has remotely carried out extensive systems checks for customers in the Asia Pacific Region. This is of paramount importance for hotels that are subject to compulsory audits that check to see if they meet with all the required standards and security regulations.
Customers now acknowledge that these are service enhancements and are now very comfortable with any technology that helps them to improve their experience and productivity.
We have learned much about how technologies can and will be used, and their capabilities. HRS is committed to ensuring that its customers always get the best possible value from the services they have bought.
We are living through a period of unprecedented change, but HRS will continue to do what it has always done, that is to enhance our service offerings and do what is right for the customer.
Author: Andrew Lim
Regional Academy and Infrastructure Manager
HRS Singapore
