How spas and wellness centers can benefit from full system automation
Hotels that previously viewed spas as just another guest facility now consider them a very profitable part of their offering. Consequently, they are ready to develop their spa programs and invest in automation.
Automation and centralizing processes within an existing business are among the most important upgrades spas and health centers can do today. They are necessary because many spa owners still rely on paper solutions that cannot cope with all eventualities.
Automation
Modern systems make it possible to fully automate spas and medical centers, providing a single point of control, centralized reporting, and the prospect of close interaction with the guest/patient. After working with spa and medical center managers, we gained a better understanding of what they needed, so we included algorithms in TNG allowing staff bonus calculation at various levels. These depend on the type of activity being performed, the established plan of procedures, automated services, and the maintenance of necessary documentation.
TNG has a unified non-cash payment system that enables guests to credit their accounts and pay for all services through a POS station or your PMS (OPERA).
Centralization
Where there are many outlets or multi-property businesses, the lack of a centralized system deprives management of the opportunity to see the complete picture. In addition, the lack of a unified system means scheduling conflicts will often occur; this can be rectified via an electronic schedule.
Centralization helps when the spa manager or head physician decides that specific services can or will not be offered. With a unified system like TNG, the quality of information is greatly improved.
Having a dedicated solution managing a spa or health center helps to make reporting as efficient as possible and significantly reduces the risk of error. TNG also has options that enable reports to be sent automatically and at the right time. Hence, employees no longer spend time combining multiple spreadsheets to generate the necessary reports. Thanks to the resulting unified schedule for employees and facility managers, all the information on finances, transactions, bookings, invoices, and guests is gathered together.
You can print out the spa itinerary of a guest or connect to an online booking engine where any visitor can check his schedule, bill, or book additional services via their account. Guest information can also be integrated directly into a personal account on the hotel website.
Payments are tracked in one centralized system, so all customer contributions or debts are accounted for. Furthermore, the TNG system allows the delegation and distribution of authority among employees: it is possible to work with basic access levels and perform ordinary operations (reservations, guest account information, closing receipts) without any risk of changing the name or composition of the service because no individual employee has such administrative rights. This is the massive advantage of a single system.
The way it works.
The interface is intuitive, user-friendly, with different access levels and the ability to configure the system according to your needs.
The solution is built on a modern platform that allows TNG to be launched from almost any mobile or stationary device. The user opens any browser in which a shortcut has already been saved, or an address bar with TNG has been added. In the login window that appears, a login and password are entered, and after selecting the language, the user can begin. No special settings are required; this is very important for getting the employee’s workplace up and running quickly.
Employees who carry out procedures can use a special application that includes an employee’s schedule, the ability to move a reservation to the “completed” status, be informed of any changes online, and see the payment status. As for the guest app, it can also be integrated directly into their account on the hotel website.
Rizvangulya Glaudinova
HRS Area Manager Kazakhstan
