Best Solutions For No Touch Restaurants Of The Future
Since the onset of the Coronavirus in March 2020, restauranteurs have been making changes to not just their technology, but also to the common touch points within their buildings. Automatic doors are replacing those that require the guest to pull or push it, restrooms have ‘foot handles’ attached to the bottom of the door, and voice activated elevators will soon be with us. These, and many more changes are in the pipeline, however, such upgrades cannot be implemented without the proper level of technical support.
QR codes
Menus are being replaced with QR-codes, this enables guests to feel more secure using their own mobile device to view a restaurant menu. This solution also offers benefits to the restaurant because it requires no investment in equipment and speeds up the service to the customer. Kiosks, which were just gaining momentum, are now being replaced with apps that a guest must download before they can submit an order, either in person at the site, or away from the premises.
“It requires no investment in equipment.”
This technology has been around since 2015, but these terminals are now coming under fire because they are touched by many different hands without being cleaned or sanitized. QR codes are preferable because the guest scans the code with their own device, then gets directed to a secure link for payment.
HRS has worked with its partners to integrate QR menus with hotel, restaurant, or Point of Sale systems. Your guest scans the QR code, makes their selection, places an order, then pays, all via the application on their smartphone. Staff receive an order via the POS, it is then fulfilled and taken to the customer.
QR codes are great for most people, but many seniors still want a disposable menu with a large font, so attention must be paid to their requirements as well.
Tablets
Replacing fixed POS terminals with Tablets that would stay with the staff member all day now look to be the way forward. This method is safer and does not require someone to disinfect a terminal every time that it is used.
“All within a single device.”
The PAIDE tablet supports tableside ordering, curbside delivery, and EMV payments, all within a single device. It fully integrates both with Simphony and RES 3700, and a full Oracle Point-of-Sale client can run on this tablet.
The tablets support different ordering options, providing the restaurant operator with the flexibility to handle line busting, outdoor dining, delivery, take-out, etc. It can also handle payments and tips, allowing the staff member to stay with the customer without the need to return to the POS terminal to process the transaction.
Delivery
According to a NPD Group report, delivery, or takeaways, have trebled since the onset of the pandemic. These numbers will change when dine-in returns, and capacity settles back at normal levels, however, delivery will remain popular for many customers.
Simphony and RES 3700 have fully integrated solutions that Oracle Partners can use to assist them with setting up a site with mobile apps, along with seamless integration for online ordering from a website.
To simplify and enhance your guest’s encounters with your restaurant, creating ‘zero-friction’ experiences, it is vital that investment in mobile technology continues. There is an undeniable link between mobility, guest experience, and loyalty. Ultimately, the goal is to let your guests use mobile technology to access self-service or human hospitality in whichever way that they wish.
Author:
Pete Sacenti
Senior Sales Executive, HRS Americas
